The customer is always right ... right?
Maybe not always – but customer service is more than this. It’s the ability to positively connect with the customer at all points of contact, to deliver the goods or services the customer expects.
This module will help you to build a solid understanding of customer service principles, and how to navigate moods and emotions in the workplace to create a positive customer experience.
This module covers:
>> What is customer service?
>> Identifying your target customers
>> The best channels for customer service
>> The effects on mood and emotion of customer service
>> How managers influence moods
>> Delivering consistent customer service
>> The role of staff in managing customer expectations
>> The power of great customer service
>> Leadership and organisational behaviour
Book your place
Three face to face and two over the phone business advisory appointments will be available with each workshop date, to anyone who would like one-on-one advice from our workshop facilitators.
Workshop Times: 9.30am -12.30pm